CLIENT LOVES
  • Transitioning from passive HR portals to an active, autonomous “HR Service Bureau.”
  • Immediate self-service for repetitive tasks like generating legal reference letters and updating JDs.
  • 99% accuracy in policy retrieval, eliminating the risk of employees using outdated manuals.
  • A “Human-in-the-Loop” safety net for sensitive HR approvals and complex escalations.
HOW WE DELIVERED
  • Hierarchical Multi-Agent architecture using LangGraph to maintain conversation state.
  • A “Supervisor” Orchestrator that performs intent analysis and routes tasks to specialists.
  • Seamless integration with Workday APIs for real-time document generation and data updates.
  • RAG-based search for high-fidelity, region-specific compliance data and policy inquiries.
GAME-CHANGING FEATURES
  • Autonomous Document Generation:Instant creation of legally compliant PDF reference letters via Workday API.
  • Intelligent JD Modifier:Compares current job descriptions against requested changes and submits updates to workday API.
  • Agentic Reasoning Layer:Uses LangGraph’s StateGraph to manage context and handle missing information..
CLIENT VALUE ACHIEVED
  • 99% Speed Improvement:Resolution time for HR requests dropped from hours to under 20 seconds.
  • 65% Less Admin Load:HR Generalists are freed from repetitive tickets to focus on strategic work.
  • Enhanced Compliance:Regional policy quoting is RAG-verified, ensuring strict regulatory adherence.
  • Frictionless Scalability:Successfully handled a 40% surge in inquiries during peak review cycles without extra headcount.

Custom-Built for Medical Device & Digital Health Manufacturing

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Project Goal: Autonomous Employee Experience (EX)

In a global, highly regulated enterprise, HR operations often struggle to balance speed with strict compliance. Employees were forced to navigate static repositories or wait days for manual paperwork, while HR teams were bogged down by repetitive administrative tasks like letter generation and policy lookups.

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Overcoming the Challenge: Bridging the “Static Portal” Gap

The challenge was moving beyond basic chatbots that only retrieve text. We needed a system that could act. By utilizing LangGraph, we built an agentic reasoning layer that classifies intents—distinguishing between a simple “Policy Inquiry” and a “Transactional Task.” We integrated this directly with the Workday API, ensuring that the AI doesn’t just talk about HR—it executes the work within the company’s existing ecosystem.

Transformative Solution: The Intelligent HR Orchestrator

“Project HR-Orchestrator” serves as a blueprint for the modern enterprise. By shifting to a multi-agent model, the organization solved the tension between speed and compliance. Employees now experience immediate, consumer-grade service, while the enterprise maintains a rigorous, audit-ready workflow. It is a system that understands intent, remembers context, and delivers verified results.