CLIENT LOVES
- A single platform to ask all internal questions
- Immediate, reliable answers without human dependency
- Secure access limited to the employees
- Conversational experience instead of document searching
- Consistent responses aligned with internal policies
HOW WE DELIVERED
- An internal AI persona trained on approved company knowledge
- Enabled chat, voice, and call-based interactions for flexibility
- Synced the AI with internal documents for always-current answers
- Implemented role-based access to protect sensitive information
- Delivered a scalable system that grows with the organization
GAME-CHANGING FEATURES
- An AI persona that mirrors internal communication style
- Multi-modal interaction: text, voice, and continuous call mode
- Real-time document synchronization
- Role-based intelligence and access control
- Secure, enterprise-ready architecture
CLIENT VALUE ACHIEVED
- Over 70% reduction in repetitive internal questions
- 90% of queries resolved without human escalation
- Faster employee decision-making and execution
- Improved onboarding and internal training efficiency
- Increased productivity across teams
Custom-Built for Enterprise Teams
Project Goal – Centralized Knowledge Management and Enhanced Productivity
The organization faced a bottleneck where team members were repeatedly interrupted with routine questions. With knowledge scattered across documents and folders, teams experienced delays, inconsistent answers, and reduced productivity. We implemented a centralized knowledge management system to consolidate information, provide easy access to reliable answers, streamline workflows, and enable smoother communication.
Overcoming the Challenge – Centralized Knowledge and Real-Time Assistance
Key team members were constantly interrupted, and critical knowledge was scattered across multiple documents, causing delays and inconsistent answers. The challenge was to reduce this dependency while delivering accurate, context-aware responses in real time. We built a centralized system with secure, role-based access, real-time chat and voice support, and intelligent retrieval, ensuring teams could get fast, reliable answers.
Transformative Solution – Unified Knowledge and Smart Access
The platform transformed internal operations by providing a unified system. Admins gained control over knowledge, access permissions, and system behavior, with tools to upload, manage, and sync documents, monitor AI usage, and configure system settings. Employees could securely access accurate, context-aware information via text or voice interactions, receiving role-appropriate responses without relying on managers.
Tech Stack
Some technologies used for this project
Delphi
Vercel
V0
Supabase
